A. Your Microsoft XP Operating System may not be configured to support handwriting recognition.  If you would like to use this feature, follow the steps below to download and install Microsoft Handwriting Recognition for XP. For more information, see Windows Help. (NOTE:  If you use a tablet PC with Microsoft OneNote, the feature is installed by default.)

To download the recognition files:

1. Go to the Microsoft download page for the Microsoft Windows XP Tablet PC Edition 2005 Recognizer Pack. If you use a browser other than Internet Explorer, you might need to copy the URL and paste it into Internet Explorer.
2. On the Microsoft download page, click Continue and follow the instructions to validate your version of Windows.
3. Follow instructions to start the download and installation process.
4. During installation, you can choose to load recognizers for multiple languages. To save time and hard disk space, select only the languages you need to add. The English recognizer is added by default.
5. Restart your computer when prompted.

A. Microsoft Office OneNote 2007 Edition can be purchased from Adapx.com or you can download a trial version of the software from the Microsoft Office web site.

A. Adapx recommends you review the OneNote 2007 documentation on the Microsoft Office web site, and view the OneNote 2007 demos.

A. Capturx can run on Microsoft Windows XP with SP2 updates and Windows Vista. Capturx only runs on the 32-bit version of Vista. Please read the important notes for Windows Vista users below.

A. Vista - all versions: Capturx for OneNote requires the Windows user to have administrator privileges for Windows. If you work in an organization and aren’t sure if you have an administrator privileges, please check with your IT department.

Vista Home and Professional editions: Capturx for OneNote works with any edition of Vista, as does Microsoft OneNote. The handwriting recognition functionality within OneNote relies on underlying handwriting recognition software from Microsoft. Microsoft includes that handwriting technology on many editions of Vista, but it does not always come with the Vista Home Edition and Vista Professional Edition.

As part of Capturx for OneNote set-up, Capturx will check to see if your PC has that software from Microsoft installed. If it is not installed, then Capturx Installation will connect to Microsoft.com through the internet to download that software. If an internet connection is unavailable, then Capturx can still be installed and used. To install Microsoft’s handwriting recognition software for OneNote after installation of Capturx, please follow the following link: http://www.adapx.com/support/capturxforonenote/msft_recopack_download.html

A. I write in my Journalx notebook, specifically on the Notebook Title or Page Title, and then when I write on the page, the ink does not download to OneNote?

The most likely cause is that your PC or OneNote application is not setup for only US English. If you have this problem, please contact Adapx technical support for our hot fix. 

Q: I use a non US English version of Windows XP or Vista and when I dock my pen to upload ink to OneNote, I get an exception error and I am asked to contact Adapx technical support.

A: Capturx is only sold for use with US English versions of Windows XP and Vista. In some cases, Capturx can be used with other language and regional versions of Windows. Such use requires special configuration, which is not guaranteed to work. Click here for XP instructions. Click here for VISTA instructions.

A. No. Capturx is designed to work with US English versions of Microsoft Office OneNote and US English versions on Windows.

Q: If Capturx for OneNote is not working with Vista.

A: Capturx for OneNote does support Vista.  If you have encountered compatibility issues with Vista and Capturx, the Capturx for OneNote software update for Vista can be downloaded here.

A. When the system starts, I see a dialogue box that says PenxCPL has encountered a problem and needs to close.  We are sorry for the inconvenience…  What’s wrong?

Most probably, the Microsoft .net frameworks are not installed on you PC or have been corrupted.
Download each file below:

1. http://www.microsoft.com/downloads/details.aspx?familyid=d7158dee-a83f-4e21-b05a-009d06457787&displaylang=en
2. http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-8157-034d1e7cf3a3&displaylang=en
3. http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en
4. Install each in the same download order as specified and restart your computer after the last install only.

A. You can remove the unwanted ink by following these steps:

1. Open the Penx Control Panel by double clicking the Control Panel icon located in your system tray.
2. Dock your pen (if you see a requests to download ink, cancel it).
3. In the Control Panel, hit the button marked Delete located in the "Data on Pen" section.
4. This will remove all your ink, so be certain that you want all of your ink removed before making this selection.

Q: Why, when I use two separate Journalx notebooks, does all of my ink only go to one of the notebooks I am using?

A: If you are using two separate Journalx, you  must download the ink from one Journalx before you can use a different one.

Q: Why does the application roll back when I try to install?

A: This may be caused if the pen is docked and the USB port is connected. Please un-dock the pen or remove the USB port cable and try again. If this continues, contact technical support at Adapx.

Q: Can I run Capturx on a 64 bit machine?

A: No, Capturx is not compatible with any 64 bit operating system.

Q: What Operating System work with the Adapx Products?

A: US versions of 32 bit XP or Vista. One Note text recognition conversion from ink is not available on XP Home or Vista Home additions.

Q. I have a proxy server or I get a “socket error -2” when trying to activate the software. How do I activate or deactivate Capturx licensed software?

A. When you use the license manager to activate or deactivate Adapx software, you will see the Activation dialog.

1. Enter your key and click on the question mark on the upper right corner of the box.

2. The following Activation Status dialog will open. Enter Your Proxy information. Select Close and click the Activate or De-activate button in the dialog shown above.

Q: Will Capturx work with Windows 7?

A: Capturx works with the Windows 7 beta. We plan and expect that all Capturx products will work with the final release of Windows 7. Please note that Capturx can only be run on the 32-bit versions of Windows, not the 64-bit versions at this time.