Many answers to Capturx for OneNote questions can be found here in the User Guide.
Capturx for OneNote FAQ Print Version
A. Microsoft Office OneNote 2007 Edition can be purchased from any Microsoft retailer or you can download a trial version of the software from the Microsoft Office web site. It is part of the Office 2007 suite.
A. Adapx recommends you review the OneNote 2007 documentation on the Microsoft Office web site, and view the OneNote 2007 demos.
A. Capturx for OneNote is only supported on 32 bit Windows. Version 1.0 can run on Windows XP SP2 and higher, Vista, and Windows 7. Version 2.0 can run on Vista and Windows 7.
A: Your Microsoft XP Operating System may not be configured to support handwriting recognition. If you are running XP, follow the steps below to download and install the feature. Microsoft Handwriting Recognition is not available for Vista Home Basic or Windows 7 Home Basic, but for all other Vista and Windows 7 editions Handwriting Recognition is already included as a part of the Operating System.
To download the recognition files:
1. Go to the Microsoft download page for the Microsoft Windows XP Tablet PC Edition 2005 Recognizer Pack. If you use a browser other than Internet Explorer, you might need to copy the URL and paste it into Internet Explorer. http://www.microsoft.com/downloads/details.aspx?familyid=080184dd-5e92-4464-b907-10762e9f918b&displaylang=en
2. On the Microsoft download page, click Continue and follow the instructions to validate your version of Windows.
3. Follow instructions to start the download and installation process.
4. During installation, you can choose to load recognizers for multiple languages. To save time and hard disk space, select only the languages you need to add. The English recognizer is added by default.
5. Restart your computer when prompted.
Please note: If you are using Window XP and Service Pack 3, you may need to install the Tablet PC SDK 1.7 package before you can install and use the Recognizer Pack. If you see an SDK 1.7 error during the steps above, you can install the Tablet PC SDK 1.7 package by opening the following link and selecting the download option shown on the right side of the page. http://msdn.microsoft.com/tabletpc
A: You may be using a non US English version of Windows XP or Vista. Capturx is only sold for use with US English versions of Windows XP and Vista. In some cases, Capturx can be used with other language and regional versions of Windows. Such use requires special configuration, which is not guaranteed to work. Click here for XP instructions. Click here for VISTA instructions.
A. No. Capturx is designed to work with US English versions of Microsoft Office OneNote.
A: Each notebook is indistinguishable from the other. To use more than one notebook at a time, you must check the new notebook pidget on the title page of the notebook, each time you switch between notebooks.
Question: Capturx for Microsoft OneNote isn’t accepting digital ink upload from my digital pen.
Answer: Please check the following areas.
For Vista and Windows 7 users:
1. Verify that the Capturx Pen Manager is not running as admin
• Click on the Start button
• In the Start Search field type “Penx”
• The “Adapx PenxCPL” program will be listed at the top of the screen
• Right mouse-click on it and select "Properties"
• Select the Compatibility Tab
• Under “Privilege Level” remove the check for "Run the program as an administrator"
• Restart computer and try downloading ink
2. Run the Capturx Pen Manager application in 32 XP compatibility mode
• Click on the Start button
• In the Start Search field type “Penx”
• The “Adapx PenxCPL” program will be listed at the top of the screen
• Right mouse-click on it and select Properties
• Select the Compatibility Tab
• Check "Run this program in compatibility mode"
• Select “Windows XP (SP2)”
• Restart computer
For all OS:
3. Verify that your regional settings are set to English(US).
4. Other area's to check: (If you need assistance with verifying the information below
please contact the Adapx Help Desk)
• Verify that the “Penx Communication Service” is running in the “Services” panel
(Services.msc from Start - Run)
• Verify that the “Digital Pen Rendezvous” and “Digital Pen Socket To USB”
services are started
• Verify that the pen is viewable in “Device Manager” (USB port section) with no errors
• Verify that the system beeps when docking the pen
• Verify that “DockingEngine.exe” process is running (Cntrl-Alt-Del, Task Manager,
Process Tab)
A. When the system starts, I see a dialogue box that says Pen Control Panel has encountered a problem and needs to close. We are sorry for the inconvenience… What’s wrong?
Most probably, the Microsoft .net frameworks are not installed on you PC or have been corrupted.
Download each file below:
- http://www.microsoft.com/downloads/details.aspx?familyid=d7158dee-a83f-4e21-b05a-009d06457787&displaylang=en
- http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-8157-034d1e7cf3a3&displaylang=en
- http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en
- Install each in the same download order as specified and restart your computer after the last install only.
A. You can remove the unwanted ink by following these steps:
- Open the Capturx Pen Manager by double clicking the Capturx Pen Mangaer icon located in your system tray.
- Dock your pen (if you see a requests to download ink, cancel it).
- In the Pen Manager, hit the button marked Delete located in the "Data on Pen" section.
- This will remove all your ink, so be certain that you want all of your ink removed before making this selection.
A: This may be caused if the pen is docked and the USB port is connected. Please un-dock the pen or remove the USB port cable and try again. If this continues, contact technical support at Adapx.
A: No, currently Capturx is compatible with 32 bit Windows 7. We look forward to supporting 64 bit Windows OS in the near future.
A: US versions of 32 bit XP, Vista, or Windows 7. One Note text recognition conversion from ink is not available on Home editions of Vista.
Q: Does Capturx work with Windows 7?
A: Capturx is compatible with 32 bit Windows 7. We look forward to supporting 64 bit Windows OS in the near future.
Q: I’m having trouble installing Capturx – receiving messages such as “the data cabinet file CAB1 is corrupt” or “another instance of the application is already running” or “insufficient rights to install the application.”
A: Trouble completing your Capturx installation or messages like these often reflect that your IT team has placed limits your ability to install software. Even though Adapx software is designed to install under almost all user privileges, strict security measures implemented at certain Government or Military locations, for example, can prevent a user from installing an application. In order to install the application the user will need to have their rights temporarily elevated. Please contact your IT administrator to check on the installation rights for your account.
