Many answers to Capturx for ArcGIS Desktop questions can be found here in the User Guide.
Capturx for ArcGIS FAQ Print Version
Q: I’ve installed Capturx for ArcGIS 1.1 SP1, when I attempt to print a map page I get the following error dialog: "Unexpected error trying to handle this Page Layout. Contact Adapx Support."
A: Your system is missing a Microsoft interoperability component. The component is available from Microsoft; please navigate to the following URL:
http://www.microsoft.com/downloads/thankyou.aspx?familyId=a5c84275-3b97-4ab7-a40d-3802b2af5fc2&displayLang=en
The missing component can be downloaded and installed from that location.
Adapx has modified the SP1 installer to account for this problem; the modified installer is available on our Web site (www.adapx.com).
Q: Can I create data stored in ArcSDE with Capturx for ArcGIS?
A: You can create data with Capturx for ArcGIS even if it is stored in ArcSDE provided that:
• All datasets in the legend of the printed map are ‘registered as versioned’
• Map is printed from ArcEditor or ArcInfo
Important note: Printing from ArcView and editing with Capturx for ArcGIS when ArcSDE data is not ‘registered as versioned’ will cause an error and data may inadvertently be stored incorrectly in ArcSDE. This is a known bug that will be addressed in our next released version of Capturx for ArcGIS.
Q: Is there anyway I can use Capturx for ArcGIS with Vista?
A: If you have administrative privileges for Vista, you can do the following:
A. In the bottom left of the computer screen, right click on the windows icon and select "Explore".
B. Navigate to your program files directory (normally found on the C:\ drive).
C. Navigate to the Adapx\Penx\1.0 directory (ex. C:\Program Files\Adapx\Penx\1.0) If you specified a different directory when you installed the application, use that directory.
- Right click on the PenxCPL.exe file
- Select Properties
- Select the Compatibility tab at the top of the properties window
- At the bottom of the compatibility area you will see a section called "Privilege Level"
- Make sure the box "Run this program as Administrator" is checked. If it was not, then check it, then hit the APPLY button, restart the computer, and give it another try.
If you are not prompted to run the PenxCPL with administrative privileges, repeat the above process again.
Q: What printers and settings are recommended for Capturx for ArcGIS Desktop?
A: Refer to the Printing FAQ on the Adapx website for printing information and settings.
Q: Why did the installation of Capturx for ArcGIS Desktop fail?
A: This could occur for at two reasons:
1. ArcGIS 9.2 desktop is not installed on your computer. To fix this problem, install the ArcGIS desktop application before you install Capturx for ArcGIS Desktop.
2. The installation may fail if ArcGIS 9.2 desktop is installed, but the Dot Net components from Microsoft are not installed. If this occurred, you will see the Adapx dialogue box:
“ESRI ArcGIS 9.2 with .Net support not found on this system. Capturx built for ArcGIS 9.2 Desktop or later with .Net support to be installed"
Once this occurs, the installation of the Capturx for ArcGIS Desktop will roll back. To correct this situation, you will need to:
- Go to Start>Control Panel>Add or Remove Programs.
- Select Modify.
- From Options dialogue, select the .Net Support component.
- Select Next to complete the Installation.
Once this is done install Capturx for ArcGIS Desktop again.
Q: When I print a map, mark it and dock the pen, why don't my changes appear on the map?
A: You might not have used the print icon on the Capturx for ArcGIS extension toolbar (see the Printing Your Map and Legend section of the user manual). If you don’t use the Capturx printing function, pattern will not be added to the page. You can see that pattern has been added if you examine closely the white spaces that appear in the Layout View. If pattern is not on the page, no digital ink will be collected in your pen and, consequently, changes won’t appear on your map.
Q: When printing by using the ArcGIS toolbar, the map doesn't go to the correct printer.
A: Capturx for ArcGIS Desktop uses the default printer selected for the ArcGIS application. To select the printer you want, you need to change the default printer for the ArcGIS application you are using.
Q: Why does the data remain on the pen when I write on a printed map and dock the pen?
A: The most likely cause is that you are downloading to a PC that was not used print the map. If you have this problem, the solution is to dock the pen to the PC that generated the printed map. You can identify the PC by looking at the small print at the edge of the map. In landscape, it will appear on the lower right corner. In portrait, it will appear on the lower left side of the printed page.
Q: When I print from ArcMap using Capturx, I only see the lower left corner of the map. The scale of the map seems to be wrong.
A: Go to the print and page setup dialog in ArcMap and make sure your Map Page Size units are set to ‘inches’. If you have the units set to ‘centimeters’, everything will be 2 ½ times the expected scale.
Q: My features and annotations are placed a short distance from where I drew them on the printed map. Is there a way to correct this problem?
A: This can be caused by a known ArcMap application issue that affects the printed map’s registration accuracy. This can happen if you resize the map frame manually in layout view before printing (by dragging an edge of the map frame). To correct this issue:
- Using the Window menu, open the table of contents window if it is closed.
- Select the Map name and double click on it within the table of contents window. This will open a dialogue box.
- Select the Data Frame tab and choose Fixed Extent on the radio control button for Extent.
- Click Apply and OK.
When you print your map again, the placement of the features on the map should improve.
Q: The polygon features I create using Capturx for ArcGIS are rendered in a strange way, especially when I zoom in. The fill color I would expect to see inside the polygon shape appears on the outside of the shape, covering the map, and the inside of the polygon is not filled in.
A: To avoid this problem, draw your polygon features on the printed map in a clockwise direction.
Q: I can create polygon features in ArcMap, change the text in their label field, and see the label in ArcMap. But the same kind of polygon features I created using Capturx for ArcGIS don’t show any labels, even after I set their label text.
A: To avoid this problem, draw your polygon features on the printed map in a clockwise direction.
Q: If I have purchased a five pen pack, how many separate computers can I install the Capturx for ArcGIS software on?
A: One. No matter how many digital pens you have ordered, if you have one Capturx for ArcGIS Desktop extension, it may only be installed on one machine. If interested in more installations, contact a sales representative to discuss your options.
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
or 877-ADAPX03
Q: When I save edits, Capturx for ArcGIS stops the edit sessions.
A: This is a known issue that will be addressed in the next version. Until that release, either re-open the edit-session on the target data-source and continue editing or deselect the Capturx extension.
Q: Why do I get a SQL error when I try to install or use the Capturx extension after I have not used it for a period of time?
A: This can result from having your computer or SQL DB files set for compression. To ensure your SQL DB files are not compressed:
- Select the database folder causing the problem.
- Make sure the Compress Folder option is unchecked.
- Reboot your system and try installing or using the Capturx extension again.
If the problem continues, contact Adapx technical support for help.
Q: Does Capturx for ArcGIS impose a limitation on MXD names
A: Capturx for ArcGIS has a 50 character limit to the length on MXD names. Please check to make sure your MXD name meets the limitation before printing a digitally enabled map; this will ensure that you will not lose the ink in an edit session when docking your pen.
Q: Access to printers on our network is controlled by a web based printing service. I already know the printer is Capturx compliant, yet I cannot print using the Capturx printing dialogues.
A: Capturx uses Microsoft’s WDM (Windows Driver Model) when communicating with printers. Both of the methods described in the questions by pass the WDM and are incompatible with Capturx. To print with Capturx, you must install a WDM driver for your printer on your PC. The simplest way to do this is to use the Windows add printer wizard; this wizard is available through the printers and faxes control.
Q: I generally print to my standard printer(s) by specifying the printer using its IP address (e.g. //192.168.27.03). I already know the printer is Capturx compliant, yet I cannot print using the Capturx printing dialogues.
A: Capturx uses Microsoft’s WDM (Windows Driver Model) when communicating with printers. Both of the methods described in the questions by pass the WDM and are incompatible with Capturx. To print with Capturx, you must install a WDM driver for your printer on your PC. The simplest way to do this is to use the Windows add printer wizard; this wizard is available through the printers and faxes control.
Q: The dialogue box reads "PenxCPL has encountered a problem and needs to close..."
A: When the system starts, I see a dialogue box that says PenxCPL has encountered a problem and needs to close. We are sorry for the inconvenience… What’s wrong?
Most probably, the Microsoft .net frameworks are not installed on you PC or have been corrupted.
Download each file below:
- http://www.microsoft.com/downloads/details.aspx?familyid=d7158dee-a83f-4e21-b05a-009d06457787&displaylang=en
- http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-8157-034d1e7cf3a3&displaylang=en
- http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en
- Install each in the same download order as specified and restart your computer after the last install only.
Q: Printing Error reads: “internal error while generating pattern installation may be corrupted”
A: This could happen for (2) reasons.
1. This is most likely caused because you're drawing size requested is slightly larger than our standard sizes. To work around this issue resize your drawing to fall within the A0, A2 or A4 sizes.
2. An important Software update needs to be installed, please click this link to begin the process.
http://www.adapx.com/Support/Support-Alert-Printing.html
Q: I get a “Clear ink not processed due to error”. What does this mean?
A: This error will occur if an icon was not picked or improperly picked before inking. It means that there are ink strokes recorded but since no action preceded the ink, the system doesn’t know what to do with the ink. Be sure and clearly mark/tick the icon for the legend item.
Q: I have unwanted ink on the pen. How can I remove it?
A: You can remove the unwanted ink by following these steps:
- Open the Penx Control Panel by double clicking the Control Panel icon located in your system tray.
- Dock your pen (if you see a requests to download ink, cancel it).
- In the Control Panel, hit the button marked Delete located in the "Data on Pen" section.
- This will remove all your ink, so be certain that you want all of your ink removed before making this selection.
Q: Why does the application roll back when I try to install?
A: This may be caused if the pen is docked and the USB port is connected. Please un-dock the pen or remove the USB port cable and try again. If this continues, contact technical support at Adapx.
Q: Can I run Capturx on a 64 bit machine?
A: No, Capturx is not compatible with any 64 bit operating system.
Q: What Operating System work with the Adapx Products?
A: US versions of 32 bit XP or Vista. One Note text recognition conversion from ink is not available on XP Home or Vista Home additions.
Q: I have a proxy server or I get a “socket error -2” when trying to activate the software. How do I activate or deactivate Capturx licensed software?
A: When you use the license manager to activate or deactivate Adapx software, you will see the Activation dialog.
1. Enter your key and click on the question mark on the upper right corner of the box.
2. The following Activation Status dialog will open. Enter Your Proxy information. Select Close and click the Activate or De-activate button in the dialog shown above.
Q: When installing a Capturx product, I receive the following errors:
"Error 27506. Error executing SQL script xp.sql. Line 18. Database 'PaperKnowledgeBase' cannot be opened due to inaccessible files or insufficient memory or disk space. See the SLQ server errorlog for details. (945)"
then later
"Error 27506. Error executing script xp_db.sql. Line 19. The file "C:\Documents and Settings\All Users\...\SOME_FILE_NAME.mdf" is compressed but does not reside in a read-only database or filegroup. The file must be decompressed. (5118)"
What is happening and how do I install Capturx?
A: You have chosen to enable compression on the volume of your hard drive where Capturx is installed, which is preventing Capturx from installing or running properly. The limitation is described in the following Microsoft blog: http://blogs.msdn.com/sqlblog/archive/2006/10/02/SQL-Server-databases-are-not-supported-on-compressed-volumes.aspx
To correct the problem, either
(1) Disable compression on your C: drive, or
(2) Decompress just the directories where the Capturx database files reside prior to
installing the product by performing the following operations.
a. Run the following command sequence from an Administrator command
prompt:
NET STOP “SQL Server (ADAPXCAPTURXSQL)” %IGNORE ANY
ERRORS
C:
CD \Users\Public\Documents\
compact /u /s
NET START “SQL Server (ADAPXCAPTURXSQL)” %IGNORE ANY
ERRORS
b. Errors can be ignored in the NET STOP and NET START commands
(or these commands can be skipped) if you have not yet installed
Capturx. These commands are only required if you have previously
installed Capturx and THEN compressed your drive.
Q: Will Capturx work with Windows 7?
A: Capturx works with the Windows 7 beta. We plan and expect that all Capturx products will work with the final release of Windows 7. Please note that Capturx can only be run on the 32-bit versions of Windows, not the 64-bit versions at this time.
