Q: If I have purchased a five pen pack, how many separate computers can I install the Capturx software on?
A: One. No matter how many digital pens you have ordered, if you have one Capturx extension, it may only be installed on one machine. If interested in more installations, contact a sales representative to discuss your options.
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Q: Can I run Capturx Forms for Excel using Excel 2003?
A: Yes, you can use XLS files from Excel 2003
Q: Why do I get a SQL error when I try to install or use the Capturx extension after I have not used it for a period of time?
A: This can result from having your computer or SQL DB files set for compression. To ensure your SQL DB files are not compressed:
1. Select the database folder causing the problem.
2. Make sure the Compress Folder option is unchecked.
3. Reboot your system and try installing or using the Capturx extension again.
If the problem continues, contact Adapx technical support for help.
Q: What printers and settings are recommended for Capturx?
A: Refer to the Printing FAQ on the Adapx website for printing information and settings.
You will also find here, the Adapx Sample Printer list.
Q: Why does Capturx forms for Microsoft Excel roll back when I try to install? What can I do to fix this issue?
A: This could also happen if the pen is docked and the USB port is connected. Please un-dock the pen or remove the USB port cable and try again. If this continues, contact technical support at Adapx.
Q: Why do I get this message: "An Unknown error occurred while printing. Please contact Adapx customer support.” ?
A: This may be because the document is set in Final mode. Save the file as new.
Q: I print using the Capturx Print button, but I don’t see pattern on the page.
A: Pattern will only be printed on Capturx enabled sheets in the workbook. Be sure that the sheet you wish to print is a Capturx enabled template.
Q: Why do I get this Ink ingest failure message: “Failed to import ink to the current sheet. Please contact Adapx technical support?”
A: This has most likely occurred because the sheet or a section of the sheet that has been inked on is protected. Remove the protection and try again.
Q: Why don’t I get recognition results when I place a “%” before my entry?
A: Placing “%” before a number confuses the recognition process. Please avoid using a “%” as the first character before a number.
Q: I have created a named range "greenhouse_gasses", but the item list does not get populated and the list does not work. The error message is "Format: Name can only contain letters and digits.” Why do I get this message?
A: This is a known limitation in the current version of our product, and it will be fixed in the next release. Until then, avoid using non-alpha characters in a named range.
Q: The product installed correctly. Why don’t I see the Capturx tab?
A: This may be caused if the XPS add-in was not installed:
Please go to: http://www.microsoft.com/downloads/details.aspx?FamilyID=4d951911-3e7e-4ae6-b059-a2e79ed87041&displaylang=en and download XPS/PDF form the site and try again.
Q: I have de-activated the Adapx application. Why can’t I use a trial version on this PC?
A: Once out application has been activated or the trial expires, you cannot use the trial again.
Q: I have created several forms and when I ingest ink, the proper cell is recognized, but the ink has moved up the page. Is this normal?
A: There is an anomaly in Excel that causes it to not report page position information accuracy. The best method to avoid this is to create the forms horizontally rather than vertically. You should also use the Normal view when ingesting ink.
Q: How does the pattern work with paper size?
A: Refer to the How Capturx Printing Works page to find more information on pattern.
One shelf of pattern allows 1952 A0 prints, 3872 A2 prints, and 6144 A4 prints.
Question: Which versions of Windows are able to run Capturx?
Answer: Capturx is designed for the US version of Windows XP or Vista with SP2. Capturx Forms for Excel can run on the Canada English and UK English versions of Windows, as well.
Question: Why am I having problems printing?
Answer: Some printer cost tracking can interfere with how your PC communicates with printers, by creating a file to store before it sends the job to a print queue. For best results, please disable printer cost tracking when using Capturx.
Q: Why doesn’t anything happen when I click on the Summary button?
A: This can occur if the workbook is in protected mode. Unprotect the workbook or sheet and try the Summary button again.
Q: Will the application work if I have a non US OS or non US regional settings?
A: We currently only support US XP OS or VISTA 32 bit systems.
Q: Why can’t I print the shared notebook I created?
A: We currently cannot print shared workbooks since the operation generated them as protected. Currently we don't support printing this. The best approach is to print prior to sharing the workbook.
Q: Can I run Capturx on a 64 bit machine?
A: No, Capturx is not compatible with Vista 64.
Q: What Operating System work with the Adapx Products?
A: US versions of 32 bit XP or Vista. One Note text recognition conversion from ink is not available on XP Home or Vista Home additions.
Q: I have a proxy server or I get a “socket error -2” when trying to activate the software. How do I activate or deactivate Capturx licensed software?
A: When you use the license manager to activate or deactivate Adapx software, you will see the Activation dialog.
1. Enter your key and click on the question mark on the upper right corner of the box.
2. The following Activation Status dialog will open. Enter Your Proxy information. Select Close and click the Activate or De-activate button in the dialog shown above.
