Knowledge Base Article #98 | Capturx

Knowledge Base Article #98

Article ID: 98 - Last updated October 9, 2011 - 12:20pm

Why do I get this Ink ingest failure message?

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Question

Why do I get this Ink ingest failure message?

Answer

Verify the following if you get this failure message: “Failed to import ink to the current sheet. Please contact Adapx technical support.”

Are there any Word Lists in the workbook that are formatted with only one value? Expand the list to include at least two field values.
Is Microsoft Word installed? Import process requires access to the Word dictionary.
The name of the worksheet being imported may already exist.
Verify there are no hidden or protected worksheets.
Verify that the workbook is not shared.