Capturx for OneNote requires that you download the digital ink between writing on different notebooks of the same size (8.5 x11, 5x7).

If you use Capturx Forms Service (hosted by Adapx), you have access to the most recent version in the “Capturx Resource Center”. If you use a Capturx desktop application or on-premise Capturx server solution, and have Capturx Pen Manager 3.4 (or later), click on the arrow next to the Version number in the bottom right corner. Once you click on “Updates”, and then “Check for Updates”, you will see if an update is available.



If you are on an earlier version of Capturx Pen Manager, please contact [email protected] for a Capturx Pen Manager download link.

Check if the PDF file is signed and locked down. If it is, go to document author and request a version of the PDF file that is not locked down and signed.

You received this email because someone used Capturx Mobile software to email their digital ink to you. The attached file contains handwriting related to one or more Capturx software applications. From a computer with Capturx software installed, double-click on the email’s attached file and select “Open” when prompted. If the digital ink includes PDF markup, the Capturx software will automatically open the associated PDF file. Successful processing of digital ink will be reported by Capturx Pen Manager. Click “OK” to close the Capturx Pen Manager window.

This can happen for several different reasons: the file is open; the file is read-only; the file is rights protected; the file was renamed and was not re-enabled; or the file was moved and not re-enabled. Please check that the file is closed and not rights protected or read only. If the file was renamed or moved, then please navigate to the file, right mouse click and select "Enable for Capturx PDF Markup..." so that the new name or location of the file can be registered with the Capturx software.

Currently a known bug causes ArcMap to crash under the following circumstance; After importing data collected by pen, and a table of a feature that has been added is opened, if the user choose to end the edit session without closing the table, ArcMap will crash.

Windows 7/Vista 64 bit users: Check to see if there are any 64 bit processes running that contain the string Dock or Noti. Stop process and try download. The string does not need to be at the beginning of the name. (Processes that append with "32" , ie 32 bit processes, should not be ended). This step is not necessary for Pen Manager 3.3 users.

XP users: Ink written in a 8.5X11 journal will not download in Capturx for OneNote v1.x. Delete ink from pen and write in the 7 X5 Black Rite in the Rain journal.

International Users: Check to see if English(US) settings are being used. In Regional and Language settings, the format and Location option, should be set to English(US). You may also need to first create a Notebook within OneNote with an English name after changing settings. Once created user may be able to switch to their original notebook. Note: Capturx for OneNote software supports English only.  Once your pen data is downloaded into OneNote,  images of your non-English writing will be displayed. However, you will not be able to convert them to non-English text or search for non-English terms.

All users: Verify that Microsoft Office OneNote is installed. Verify that Capturx is Built for Microsoft Office OneNote installed. The Pen Manager can install w/o the Capturx OneNote application. Change name of notebook to a TEXT string. Specifically do not use a date in notebook name

Not Common issues but may happen: Windows 7 / Vista 32/64 Verify that pen manager app is not running as an admin (rt-click, properties, compatibility) Vista - Turn UAC off. Run repair on application. The application occassionally does not register correctly. Run a repair through Program and Features, restart, and retry download.

If getting "Unexpected error when downloading ink" check the following:
1. Try creating a new notebook by checking "New Notebook" on the title page. Ink may import
2. Check to see if Regional and Language Settings are set to Engish US
3. Delete ink from pen

Verify the following:

• If a table is present on the form, the bottom row and right most row must either have content or is Capturx enabled. Otherwise fit-to printing should be disabled
• A bug in Excel dictates that fit-to printing for images is not always accurate. If inking on an image, disable fit-to printing.
• The ink was written in the order as it appears - ink inserted after the fact without using the eraser may not be converted accordingly
• Cells are not grouped
• Print scaling is at 100%
• Excel gridline is set to black (Excel Options -> Advanced -> scroll down to Gridline color)
• Enabled cell(s) are not spanning multiple pages
• You did not delete a row(s) or column(s) on the template prior to importing all ink from the printed forms
• You did not hide rows or columns on the template prior to importing ink from the printed form

Yes, please contact us for an update. If you currently are using Capturx for OneNote 2.2.1, you can use OneNote 2010 with OneNote 2007 Notebooks, see below for more details: • Capturx successfully imports pen data to notebooks in OneNote 2007 format. • A “read only” error occurs when trying to import pen data to OneNote 2010 format. Recommendation: Import all Capturx pen data into OneNote 2007 notebook format. When “filing” notes drag those pages to the appropriate notebook based on the project/meeting, etc if needed.

Capturx for OneNote 2.2.1 successfully imports ink records or pen data into notebooks in OneNote 2007 format. When using OneNote 2010 import all Capturx for OneNote 2.2.1 ink records or pen data to the 2007 Notebook format which can be used in OneNote 2010. Capturx for OneNote 2.2.2 successfully imports ink records or pen data directly into OneNote 2010 notebooks. To get this new release contact [email protected].