Knowledge Base Article #43
Article ID: 43 - Last updated January 3, 2013 - 12:12pm
Why is my digital pen not recognizing when my digital pen touches the “Send Pen Data to Phone” tick box on the Capturx Pen Utility card?
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Question
Why is my digital pen not recognizing when my digital pen touches the “Send Pen Data to Phone” tick box on the Capturx Pen Utility card?
Answer
When the digital pen successfully recognizes when a digital pen touches the “Send Pen Data to Phone” tick box, it should vibrate once and the power light should brighten. If this does not occur, and your pen has data and is charged, you may have a digital pens with an earlier version of the firmware which isn’t compatible with the Pen Utility Card. Please contact Adapx Tech Support to identify the source of the issue and select the simplest resolution.
