If you use Capturx Forms Service (hosted by Adapx), you have access to the most recent version in the “Capturx Resource Center”. If you use a Capturx desktop application or on-premise Capturx server solution, and have Capturx Pen Manager 3.4 (or later), click on the arrow next to the Version number in the bottom right corner. Once you click on “Updates”, and then “Check for Updates”, you will see if an update is available.



If you are on an earlier version of Capturx Pen Manager, please contact [email protected] for a Capturx Pen Manager download link.

Capturx for ArcGIS, Capturx for PDF and the Capturx Server Print Utility support the US version of Windows XP SP3, Windows Vista SP2, and Windows 7 (32-bit and 64-bit).

Capturx for OneNote can be used with the US version of Windows XP SP3, Windows Vista SP2, Windows 7 (32-bit and 64-bit) and Windows  8 (32-bit and 64-bit). Note: Capturx for OneNote software supports English only.  Once your pen data is downloaded into OneNote,  images of your non-English writing will be displayed. However, you will not be able to convert them to non-English text or search for non-English terms.

Starting with version 3.5, Capturx Pen Manger supports any locale of Windows XP SP3, Vista SP2, Windows 7* (32-bit and 64-bit), and Windows 8 (32-bit and 64-bit).

Capturx for Excel can run on U.S. English, Canada English and UK English versions of Windows XP SP3, Vista SP2, Windows 7 (32-bit and 64-bit), and Windows 8 (32-bit and 64-bit).

Capturx Forms Service and Capturx for SharePoint support standard and tablet PC versions of Windows XP SP3, Windows Vista SP2, Windows 7 SP1 for client (32-bit and 64-bit) and Windows 8 (32-bit and 64-bit).

Capturx for SharePoint requires an English Windows Server 2008 R2.

Note: Contact [email protected] if you want to use Capturx for Excel on a PC with non-English version of Windows

Reboot your machine and verify the following:

• Services are started
  1. Digital Pen rendezvous
  2. Digtal Pen Socket to USB protocol
  3. Penx Communication Service (not necessary for Pen Manager 3.3)
   
• Processes are started
  1. DockingEngine.exe (not necessary for Pen Manager 3.3)
  2. CapturxPenManager.exe 
   
• Verify that only one Capturx Pen Manager is listed in Add/Remove or Program and Features.
  Important if other Adapx applications were previously installed.

Pen is in the docking station and USB is connected but pen manager shows as undocked, check to see if the pen is charged. The top battery light on the pen should be flashing green. Flashing red means the pen is out of battery and needs to be charged for 15 minutes before it will connect to a computer.

With pen docked, open Pen Control Panel / Manager. Message "No Penx Detected" with picture of the USB symbol shows on the screen.

Fix:
• Verify that the USB cable is securely connected to both the computer and the docking station
• Verify that the pen is docked correctly. Power light and Battery light should be green
• Verify that the two "docking" and the Pen Communication Services are started
• Try a different USB port
• Disable Virus Scan software (Symantec as an example) and test. Port (xxxxxx) needs to be opened.
• Disable Firewall Software and test
• If password protected, remove password by resetting the pen. Warning: this will remove any data stored on the pen:

o Hold tip of pen down on a blank page.
o Press in the button once and let go, but keep the pen tip on the paper.
o You should see all 3 lights on the pen flash green, wait until they flash yellow and take the pen off the page.
o Wait another 30 seconds or so until the pen buzzes 3 times and the lights are green.
o If upgraded from pen manager 2.6 to 3.X
   - Re- install pen manager 2.6, reboot, install latest pen manager version "3.X".
     Do not uninstall version 2.6 before installing the latest version, as it is not necessary.

You can remove the unwanted ink by following these steps:

1. Open the Capturx Pen Manager by double clicking the Capturx Pen Manager icon located in your system tray.
2. Dock your pen (if you see a requests to download ink, cancel it).
3. In the Pen Manager, click the button marked Delete located in the "Data on Pen" section.
4. This will remove all your ink, so be certain that you want all of your ink removed before making this selection.